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TERMS – CONDITIONS OF USE
Welcome to the Materia Prima eshop.
Please read carefully and make sure you agree to the terms below. The further use and browsing of the website www.materiaprima.gr implies their express and unreserved acceptance on your part.
The Materia Prima store and website www.materiaprima.gr belongs to the sole proprietorship under the name Michael Papatsimbas (VAT: 118078110, email: firstname.lastname@example.org, tel: 2109245935) and its use requires compliance with the following conditions:
PERSONAL DATA PROTECTION POLICY
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We try to keep our policies in line with the latest legislation (GDPR).
We do not collect personal information from our users unless such information is necessary. When ordering or registering on our website we may collect the following information:
You can, however, visit our website anonymously.
Any of the information we collect from you may be used in one of the following ways:
If you give us your consent, we may only contact you by email to notify you about products or special offers that may be of interest to you.
The information you provide will be used for the purpose stated at the time of data collection.
At any stage of our communication to you, we offer you the option to remove your personal data from our database.
In case you do not wish to be informed about any matter, make sure that you do not select the corresponding box during the registration or payment process.
In order to start the negotiation between us, it is necessary to disclose some of your personal information. To complete the order, you will be asked for your full name, your home address, the address to which you want the products to be shipped, your landline or mobile phone number, your electronic address (e-mail) and for purchases by credit card, your card number and expiration date.
The Michail Papatsimpas company and the online store www.materiaprima.gr faithfully obeying the principles of personal data protection provided for by Greek and European legislation and the relevant international conventions will not make any unlawful use without your prior approval. The Michael Papatsimpas company in no way discloses, publishes, sells, exchanges your personal information and the information you entrust to us. It is possible that your personal information will be made public, always following the procedure prescribed by law, when this is imposed by a Public Authority, Court, etc.
Users can at any time and if there is a reason to change the personal information they have disclosed to www.materiaprima.gr (e.g. credit card number).
We may retain the customer’s personal data, for legal and accounting purposes, for a period of time provided by applicable laws. We will ensure that the confidentiality of all such customer personal data is maintained and processed only as necessary for a specified purpose (legal, audit or compliance).
Cookies are small files that a website or service provider transfers to your computer’s hard drive through your web browser, always with your consent, that allow the website or service provider’s systems to recognize your browser and record and to remember specific information.
If you prefer, you can choose to have your computer warn you every time cookies are sent, or you can choose to disable all cookies through your browser settings. Like most websites, if you disable cookies, some of our services may not work properly.
This website only uses the following cookies:
Google Analytics: This cookie allows us to track user interaction with our website. The information is de-identified and shown as numbers, meaning it cannot be traced back to individuals. This will help protect users’ privacy. By using Google Analytics, we can see what content is popular on our website and try to provide you with a better and more personalized user experience.
Google AdWords: Using the Google AdWords code, we can see which ads helped lead to a purchase. This information is not personally identifiable.
The following payment methods are available:
Purchases of products or services made in the materiaprima.gr online store are made in a secure manner through a special Eurobank service. To complete the transaction, you are automatically transferred to a website provided by Eurobank and enter your card details securely. Your card details are encrypted and sent to the bank that issued your card for debit approval. These details are not shared with any third party.
All payments made using a card are processed through Eurobank’s “Eurobank-Commerce” electronic payment platform and use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
The prices of the products listed in our online store are the final prices (including VAT).
Our online store reserves the right to change prices without notice. The customer always pays the amount indicated on his order, even if the price changes by the date of delivery of the product.
The order delivery method is selected by the user when completing the order process. The available methods are: Send by Courier, Pickup from the store.
The delivery time of the order is from 1 to 5 working days from the date of receipt of the order, unless special conditions require more days.
Delivery time can reach 2-3 weeks, if this possibility is provided on the website.
Terms of shipments
REFUNDS & CANCELLATIONS & POLICY
Our online store allows you to return the products for any reason, which you are not obliged to notify us of. The return must be made within 15 days of receiving your order. Wine products and food are excluded.
For a return to be accepted, the items and their packaging must be in the condition in which you received them.
Merchandise Return Declaration
In case you wish to return the items you received, you should send an e-mail to the email address email@example.com describing the return request, the order number, the product code and you will receive our reply immediately.
Return Arrangement Methods
The way to arrange your return is as follows:
After checking the product and finding that it is in the condition in which we delivered it to you, we will inform you by email that the corresponding amount will be credited to your account.
Products must be returned in their original packaging and show no visible signs of use.
On delivery we would recommend a careful inspection of the products, without damaging the packaging, so that the return can be accepted.
You can return your order using any return method you wish.
Our online store is charged with the cost of returning the goods only when:
It has been delivered with damage or is defective or is not the product mentioned in the user’s order.
The above does not apply to purchases from the physical store. For product returns from purchases made in the physical store, the physical presence of the customer is required. Wine products and food are excluded.
Refunds are made only upon presentation of the receipt, or exchange card and within 15 days from the date of purchase.
The customer is obliged to purchase a product or products of equal or greater value than the product being returned.
The difference is paid in cash or using a credit card and the customer is provided with the legal document describing the exchange of the product with another of equal or greater value.